Refund Policy

1. Who you are buying from

ForgeFlow ("we", "us") is the seller of the ForgeFlow AI service. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Refund window

You may request a full refund within 30 days of your order date. This applies to ForgeFlow AI Pro subscription payments and to one-time credit top-up purchases.

Refunds required by mandatory consumer law in your country are always honoured, regardless of this window.

3. How to request a refund

Visit paddle.net and enter the email address you used at checkout to find your order and request a refund. You can also email our support team at support@forge-flow.live and we will help you through Paddle.

Refunds are returned to the original payment method. Processing times depend on your bank or card issuer, typically 3–10 business days.

4. What happens to your account

When a purchase is refunded, the credits granted by that purchase are removed from the workspace balance and any Pro-only capabilities tied to a refunded subscription period end. Your projects and generated code remain yours and stay in your account.

Credits that were already spent before the refund cannot be returned to us — the AI work they paid for has already been delivered. If a refund covers credits that were already used, the difference becomes an outstanding balance on the workspace. While a balance is outstanding the workspace is locked: it cannot spend credits, build, or publish, and sites it has already published are replaced with a notice asking for the balance to be settled. Buying the equivalent credits again clears the balance automatically and restores the workspace, and published sites can be brought back online by publishing them again.

5. Cancelling a subscription

You can cancel ForgeFlow AI Pro at any time from the Billing page in your workspace. Cancelling stops future renewals; if you also want the most recent charge refunded, request it within the 30-day window above.

6. Related documents

See our Terms of Service, Privacy Policy, and Paddle's Checkout Buyer Terms and Refund Policy.